Responsible Gaming at Just Casino
At Just Casino, we are committed to providing a safe and responsible gaming environment for all Australian players. We recognise our legal and ethical obligations to promote responsible gambling practices and to provide tools, resources, and support to help players maintain control over their gaming activities. Our Responsible Gaming Policy outlines our approach to player protection, the tools available to help manage gaming behaviour, and the support services we offer to those who may need assistance.
Responsible Gambling Principles
Responsible gambling is based on the principle that gaming should be a form of entertainment, not a means to generate income. We encourage players to use our services responsibly, to remain aware of their spending and time, and to understand the risks involved with gambling. Our policies are designed to prevent underage participation, discourage excessive gaming, and ensure compliance with all relevant legal and regulatory requirements in Australia.
- Players must be at least 18 years of age or the legal age in their jurisdiction to participate in gaming activities.
- Gaming services are not intended to provide financial solutions or relieve financial difficulties.
- All marketing and communications are designed to promote responsible gaming and are not directed at minors.
Player Protection Tools
Just Casino provides a range of player protection tools to help individuals manage their gaming experience and mitigate potential risks. These tools are available to all registered players and can be accessed through their account settings or by contacting our customer support team.
| Tool | Description |
|---|---|
| Deposit Limits | Set daily, weekly, or monthly deposit limits to control the amount of money that can be added to your account within a specified period. |
| Session Limits | Determine the maximum duration of each gaming session to help manage time spent on the platform. |
| Loss Limits | Establish limits on the maximum amount you are prepared to lose over a defined period. |
| Wager Limits | Set restrictions on the total amount that can be wagered within a given timeframe. |
| Self-Exclusion | Temporarily or permanently exclude yourself from accessing gaming services for a selected period. |
| Take a Break | Opt to take a short break from gaming for a set number of days, after which your account will be automatically reactivated. |
Players can activate, modify, or remove these limits at any time, subject to applicable notice periods and regulatory requirements. Requests to increase or lift restrictions are subject to a mandatory cooling-off period.
Identification and Prevention of Problem Gambling
Just Casino is committed to identifying and preventing problem gambling. We monitor player behaviour for signs of excessive or harmful gaming and may contact individuals if problematic patterns are detected. We provide self-assessment questionnaires to help players evaluate their gaming habits and encourage regular review of account activity.
- Signs of problem gambling may include loss of control, neglect of responsibilities, and continued play despite negative consequences.
- Players are encouraged to seek help if they experience difficulties managing their gaming behaviour.
- Account history and expenditure reports are available to support informed decision-making.
Support Resources
We provide access to professional support services for players who require assistance with gambling-related issues. The following independent organisations offer confidential advice, counselling, and support to Australian residents:
- Gambling Help Online: gamblinghelponline.org.au
- Lifeline: 13 11 14 or lifeline.org.au
- Relationships Australia: relationships.org.au
Our customer support team is trained in responsible gaming protocols and is available 24/7 to provide information, support, and referrals as needed. All enquiries are handled with strict confidentiality and in accordance with our privacy policy.
Underage Gambling Prevention
Just Casino enforces strict age verification procedures to prevent underage access to gaming services. All new accounts are subject to identity checks, and any attempted registration or gaming activity by individuals under 18 is strictly prohibited. We advise parents and guardians to use parental control software to restrict access to gambling-related content on shared devices.
Policy Review and Compliance
Our Responsible Gaming Policy is regularly reviewed and updated to ensure compliance with Australian legislation and best practices in player protection. We work closely with regulators and industry bodies to maintain high standards of integrity, fairness, and social responsibility across all aspects of our operations.
If you have questions about our Responsible Gaming Policy, require assistance with player protection tools, or need support, please contact our customer service team for further guidance.